On January 31, 2018 the Winlink Team and it's third-party partners rolled out updates to most every gateway and client program that will work on the system. Each has been updated to take advantage of the CMS's ability to use passwords with both UPPER and lower-case alpha characters. Previously, the system limited and stored passwords only using UPPERCASE alpha characters, and user software in many cases allowed input in lower case and then corrected it to uppercase for you before submitting it.
If you have had a password problem with a program or this web site, try this: enter your password using uppercase characters.
If this doesn't work for you, we suggest changing your password. You can do that using the link on your [My Account] page, or by changing it using Winlink Express client software. From now on with new software released on or near the 31st of January, you can use a password with mixed-case characters.
Still have a problem? Post on the support groups (see the main menu) details of your experience and someone will assist you directly by email.
UPDATE: February 12, 2018 -- We found several bugs in gateway programs and the WebMail app that caused users with mixed-case passwords not to authenticate with the CMS properly. These have all been fixed. If you run a gateway station, check that a user can successfully get a connection to a CMS when connected to your station. If not, the solution is in the latest version of RMS Trimode and RMS Packet. If you had an error when sending a message using WebMail, give it another try!
--The Winlink Development Team
